Mobile · 2023
Customer booking portal
Marine services · Oman
A self-service portal for berth booking and documentation, replacing an email and phone process.
78%
Bookings now self-service
-5 hrs
Daily admin per office
The challenge
Every berth booking came in by email and was typed into an internal system by hand, with documents chased over the phone.
Our approach
- 01
Mapped the document requirements with the port authority before designing a single guided booking flow.
- 02
Built the portal against the existing scheduling system so no internal process had to change on day one.
- 03
Kept the email route open for six months and let customers move over at their own pace.
The result
78% of bookings are now self-service. Office staff recovered around five hours a day, and document rejections fell because the portal validates before submission.
- React
- Node.js
- PostgreSQL
- Azure
Tell us what you're trying to build.
Send a short description of the problem. We'll come back within one business day with questions, a rough shape and an honest view on whether we're the right team.