Custom software · 2025
Freight operations platform
Regional logistics operator · UAE
Replaced a spreadsheet-driven dispatch process with a single operations platform used by 180 staff across four depots.
-64%
Dispatch time per load
180
Daily active staff
The challenge
Dispatch ran on eleven shared spreadsheets and a WhatsApp group. Nobody could say where a load was without three phone calls, and month-end reconciliation took a week of manual work.
Our approach
- 01
Three weeks shadowing dispatchers at two depots to map the real process, including the workarounds nobody documents.
- 02
Built the load lifecycle first and ran it in parallel with the spreadsheets for a month before switching depots over one at a time.
- 03
Connected the platform to the existing accounting system so invoicing generates from completed loads instead of re-keyed data.
The result
Dispatch time per load fell by 64%. Month-end reconciliation now takes under a day. The client added two depots in the following year without adding back-office headcount.
- TypeScript
- Node.js
- PostgreSQL
- React
- AWS
Tell us what you're trying to build.
Send a short description of the problem. We'll come back within one business day with questions, a rough shape and an honest view on whether we're the right team.